Process

In order to provide a quality product, we must first insure we have a quality process. Without an effective process, the resulting product offering may be less than desired.  Because our goal is to manage good solid working relationships with our clients, our focus on process is straightforward. Regular written and verbal communication is key to our process, often resulting in meeting minutes, reports, proposals, reviews,  and other communication methods. We employ multimedia approaches to insure dialogue is successful.


ALL CLIENTS WITH POTENTIAL PROJECTS ARE INVOLVED IN THE FOLLOWING STEPS:

I.GET ACQUAINTEDunderstand the client issues, conduct an environmental scan of external impacting factors, establish the basis for relationship and working together
II.NEEDS ANALYSISconduct a review of potential / perceived needs via various data collection methods; identify potential roadblocks and methods to overcome them; identify the future state, the current state and the gaps
III.PROBLEM STATEMENTdefine in detail the problem or project statement, along with a description of the desired end state
IV.DATA COLLECTION ANALYSISsecuring appropriate data via various methodology (i.e. surveys, focus groups, interviews, document review) if appropriate, to uncover much needed information
V.RECOMMENDATIONSpreparation of the product which may be a final report with recommendations, a customized training plan, a tailored training program, an executive briefing of survey results, etc.
VI.EXECUTIONincludes the implementation of identified recommendations or results
VII.EVALUATIONincludes short term and longer term review of the product results and the success of the process

WE PROVIDE CONSULTING AND TRAINING IN THE FOLLOWING SIX AREAS:

 

REPRESENTATIVE CONSULTING / TRAINING PROJECTS:


AT &T

  • Development of consulting skills / account management assessment and subsequent development of curriculum for four divisions within AT&T Labs
  • Strategic planning to identify new business, required resources and financial goals

PA Consulting

  • Development and implementation of Account / Relationship Management training for their technology consultants
  • Development of recruitment retention strategy that dropped turnover by 20%
  • Development of recruiting strategy that insured technology consultants were also adept at communication skills, relationship management, and program management
  • Development of new performance management system for employee population of 180 staff
  • Design of appropriate HR Policies throughout company

Bristol-Myers Squibb Co.

  • Development and implementation of system requirements for internal Squibb Co. Consultants including roles, responsibilities, competency requirements, and performance measures
  • Development of a Survival Guide for Managing External Consultants

US Dept. of Army

  • Development and implementation of performance management training of Army for the worldwide US Army Personnel Divisions
  • Strategic Planning events for Two Star Generals and their staffs
  • Design and Development of Leadership Development Programs for high potential employees, graduating more than 200 leaders in 8 years
  • Design and development of Marketing Programs for HR functions
  • Consulting work on new DoD Performance Management System

Horizon Blue Cross Blue Shield of NJ

  • Implementation of validated computer scored Management Assessment for over 300 supervisors and senior leaders