Aspects of Internal Consulting for HR Professionals

OBJECTIVES:

At the conclusion of this program participants will be able to:

bulletidentify and explain the various phases of internal consulting
bulletanticipate and manage potential client resistance
bulletprepare for appropriate client meetings
bulletexplain various details of the negotiation process

CONTENT:

  1. EIGHT PHASES OF CONSULTING
  2. CAUSES AND STRATEGIES FOR MANAGING CLIENT RESISTANCE
  3. DEALING WITH LEGITIMATE CLIENT COMPLAINTS
  4. PREPARING FOR A GENERIC CLIENT MEETING
  5. PREPARING FOR A CONTRACTING MEETING
  6. CONDUCTING A NEGOTIATING / CONTRACTING MEETING

 

METHODOLOGY:  Through lecture, small group discussion, and small activities, participants learn the key components of these essential skills and practice them in a variety of interactive situations.

 

LENGTH: 1/2 day

AUDIENCE: All HR professionals who may have the need to interface with internal clients in an advisory capacity

METHOD: Classroom or VTT