OBJECTIVES:

At the conclusion of this program, participants will be able to:

· explain the role of negotiation in a changing environment,
· recognize their personal style of conflict resolution and its impact on negotiation,
· use steps to "disagree diplomatically" and "fight fairly",
· explain and use the six steps of negotiation,
· plan and conduct a negotiation session,
· use various negotiation strategies,
· identify the sources of organizational, personal, and family stress,
· develop coping strategies for dealing with increased stress levels.

LENGTH: 2 days

AUDIENCE: Anyone