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OBJECTIVES:
At the conclusion of this program, participants will be able to:
use a model for successful performance improvement counseling use a model for successful coaching/training for on the job development use a model of planning, monitoring and review to insure employee accountability explain the difference between performance counseling and the disciplinary process deal with a variety of unacceptable employee behaviors
CONTENT:
I. INTRODUCTION
- Performance Improvement Plan
- Removal for Unacceptable Performance
- Disciplinary Actions
II. COMMUNICATION REVIEW
- Effective Use of Questions
- Guidelines for Effective Feedback
- Positive Reinforcement
III. COUNSELING
- Definitions
- Characteristics of Effective Counselors
- A Problem-Solving Model For Effective Counseling
IV. COACHING FOR ON THE JOB DEVELOPMENT
- On The Job Coaching
- Techniques For On The Job Training
V. PERFORMANCE IMPROVEMENT VS. DISCIPLINARY ACTION
- Overview
- Performance Based Actions
- Selecting Appropriate Action
LENGTH: 1 day
AUDIENCE: Team Leads and above
METHOD: Classroom
