OBJECTIVES:

At the conclusion of this program, participants will be able to:

· use effective listening and feedback skills,
· recognize their personal style of conflict resolution and its impact on negotiation,
· explain the six steps of negotiation,
· negotiate for an effective contract with the client,
· shift communication approaches based on personality styles,
· use various negotiation strategies,
· use influence - not power - to persuade the client

LENGTH: 2 days

AUDIENCE: Anyone

For more information contact:  info@adelisdevelopment.com