Your Role in Management
Where Are You? Where Are You Going?

OBJECTIVES:

At the conclusion of this program, participants will be able to:

  1. 4 leadership personality styles (dominant, influencing, conscientious, steady)
  2. 12 dimensions of leadership
  3. Impact of 5 listening skills

CONTENT: 

I. DiSC

  1. Seminar Goals
  2. Behavioral Shopping Spree
  3. Successful People
  4. Marston’s Model
  5. Identifying Dimensions of Behavior
  6. Dimensions of Behavior in Action
  7. More about You
  8. Guide for Coaches and Managers
  9. Adapting to Others
  10. Action Plan

II. DIMENSIONS OF LEADERSHIP

  1. Seminar Goals
  2. Geese in Flight
  3. Managing and Leading
  4. Focus of Attention
  5. Leaders Who Demonstrate
  6. Identifying a Profile to Understand a Situation
  7. Interpreting a Team Profile
  8. Interpreting the Profiles for a Department
  9. Case Study
  10. Action Plan

 

III. EFFECTIVE LISTENING

  1. Seminar Goals
  2. Listening Is Good Business
  3. Verbal/Non-verbal Communications
  4. Rates of Speech/rates of Listening
  5. Match Listening Approaches to Communication Needs
  6. Audio Tape Messages
  7. Communicating with Others
  8. Listening Approach Review
  9. Effective Listening Outcomes
  10. Action Plan

LENGTH: 2 days

AUDIENCE: Team Leads and above

METHOD:  Classroom